Frequently Asked Questions
Everything you need to know about our waterproof essentials.
Are Rains products completely waterproof?
Yes, our products are designed to withstand moderate to heavy rainfall. We use a signature waterproof PU fabric with ultrasonically welded seams to ensure you stay dry in all conditions.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How should I clean my Rains jacket?
We recommend wiping your jacket with a damp cloth and mild soap. Do not machine wash, tumble dry, or iron, as this can damage the waterproof coating.
Do you offer a warranty on your bags and apparel?
All Rains products come with a 2-year manufacture warranty that covers functional defects such as seam failures, zipper issues, or hardware breakage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing.